VistA Services
Do you need help with your VistA EHR instance? Our VistA Services are here to help.
VistA Services
No matter your size, right from a single physician clinic to multi facility clinics and hospitals we’ve got you covered with our VistA Services. We support most open source VistA flavors so you can continue to use your favorite VistA version. And leave all the worries of running it to us.
Running on VistA on Cache or GT.M, it doesn’t matter we can support you. Our VistA services are described below
Edgeware’s VistA Implementation services doesn’t force you to use any vendor specific VistA flavor. Along with VistA-Edge EHR we support most open source VistA flavors so you can continue to use your favorite VistA version. With an unmatched history of successful Implementations we assure you that our Implementation solution will make you efficient and effective as well.
Our Implementation process involves
- Understand the current processes and workflow.
- Defining and documenting the EHR requirements.
- Auditing the current IT infrastructure and provide recommendations as needed.
- Identify the most relevant modules so as to keep your instance light and powerful yet feature rich.
- Collection of client master data, including clinical templates.
- Migrate Patient data from previous EHR when possible.
- Configuring the system to conform to client requirements & workflow.
- Integrating the system with other systems based on client requirements.
- Configure & setup backup and disaster recovery procedures.
- Training clinical champions which directly translates to time & cost savings.
Edgeware’s Interfacing services provide interfaces for EHR, HIE and others. We offer turnkey solutions for most of your Interfacing requirements. We have extensive experience in building robust interfaces using HL7 and non-HL7 (API, RPC or direct Database interface) standards between VistA/ VistA-Edge EHR and other medical/ billing COTS (Commercial Off the Shelf) Systems and Medical devices.
Following are some of the services we provide. For more information contact us today.
- Interfaces for Patient Registration & Admission Discharge Transfer.
- Interface with external systems for CPOE (Labs, Pharmacy, Imaging orders etc).
- Interfaces with Pharmacy Automation equipment, Operation Theater, Emergency systems, etc.
- Interfacing with Billing systems for automated charges.
- Bi-directional Lab interface with Quest Labs and LabCorp.
- Interfaces with Clearing Houses for sending Claims, doing eligibility verification & downloading ERA.
- Data Migration services.
- Interfaces with IHE complaint Medical devices.
- Building custom Interfaces based on customer requirements.
Edgeware’s 24x7x365 customer support services provides routine and emergency technical application support for your VistA & VistA-Edge services. Our support services is backed by a team of highly specialized & experienced software experts to make sure your issues are resolved at the earliest.
Support services are included with all subscribed VistA-Edge products and services. For Cloud based VistA-Edge installations, the complete cloud infrastructure is managed by our support services.
Our Support services include
- Continuous application up-time monitoring
- Timely updates with security patches
- System optimization
- System configuration
- Backup and recovery processes
- Disaster server setup for business continuity
Custom Support services
- Consultation
- Server migrations
- Transition support
- Product enhancement/ development
- IT infrastructure maintenance